The Newtek Protek High for 3Play 3P2 with Control Surface (1-Year) provides 1-year warranty coverage for your investment. The ProTek extended warranty plan can be renewed annually for as long as the product is supported. Your ProTek Care plans must be active in order to renew. When you decide to sell your equipment, the ProTek Care is transferrable to any new owner within the ProTek Care service area.
ProTek High
As a high-tier subscriber, you can rely on significantly shorter timelines when it comes to Global 24x7 support and parts and spares shipping. Features available in High that are not available in lower tiers include:
Extended hardware warranty with priority parts replacement
Prioritized responses with published SLAs
Product enhancement input
24x7 Emergency technical call-in support
24x7 12-hour target response time for critical issues
