What Is Core Microsystems?

Founded in 1991 in the heart of Silicon Valley, Core Microsystems has been empowering Digital Media Industry Professionals for more than a decade worldwide. Specialized in Professional Audio/Video Equipment sales, services and equipment rentals, corporate presentation production, webcast and video streaming, studio recording, custom built Video Workstations. At Core Microsystems, we don't just sell a wide variety of video production equipment, we actually use it. We test every piece of gear we sell. We come from a production background and only sell quality tools. Whether for creating our own videos, providing in-depth demos for customers, or just for our own passion for video production, we have an intimate knowledge of the products we offer. This knowledge extends to our own provided support of products our customers purchase: when you buy from Core Microsystems, you know you have professionals backing you up. Our reputation as an innovator stems from a long-term commitment to the development of unique and elegant solutions for Pro A/V broadcast and presentation. Unlike many catalog and internet companies that buy their items from common suppliers, we design and develop many of the exclusive items we sell to offer a collection of merchandise that can’t be found anywhere else. If you love unique, then you will love Core Microsystems! View our impressive Client List.

We are an authorized dealer for many top brands such as AJA, Atomos, Blackmagic Design, Gefen, iKan, JVC, Livestream, Matrox, NewTek, Panasonic, Roland, Sony, Vitec and many other top AV brands.

Our local services include: Rentals, Corporate Production and Live Streaming Services.

How Do I Place an Order?

Online at www.coremicro.com is most secure, fastest and easiest:

Toll Free: 800-886-2752
Local: 510-687-1234
Email: sales@coremicro.com
Federal and Local Government, and Educational customers are welcome.

What Payment Methods Do You Accept?

Credit Cards

Core Microsystems accepts VISA, MasterCard, American Express, Discover, PayPal, and Amazon Checkout. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different than the billing address, please provide a phone number for the shipping address.

How Can I Verify an Order?

Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email or phone within one business day.

What Is Your Sales Tax Policy?

Local sales tax applies to residents of California. We do not accept resale or tax exempt status on online orders. If you wish to apply a tax exempt form to your order, please place your order by phone, email or fax.

International orders are subject to tax, duty and import fees.

How Can I Check the Status of My Order?

Simply log in to your account and check the progress of your order while it's being processed.

Pending - order has been submitted and is being imported to our database

On Hold - order is being verified or has payment issues

Ready - order is ready to be processed

Picked - order is currently being picked in the shipping department

Invoiced - order has been finalized and ready to be packed

Shipped - order has been shipped and is in transit

Backorder - one or more of the items in your order are out of stock; we are waiting for the item(s) to become available

Canceled - the order is canceled.

How Can I Track My Order?

We email you a tracking number as soon as it's available (Note: it may take up to 24 hours to be updated online). You can track your order by logging in to your account and clicking the "Track Orders" link.

How Do I Cancel an Order?

You can cancel your order provided it hasn't yet entered the shipping process by calling our customer service department at 800-886-2752 or contact us by filling out our online Contact form. If the item has entered the shipping process, it cannot be canceled.

However, you can return the item for a refund. See Return policy. Note: TV's or any other item shipped by truck can only be canceled prior to shipment. Once shipped and in route, the order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.

What Happens if My Item Is on Backorder?

We strive to keep most items in stock for immediate delivery (unless we specify that it is available on Special Order basis only).

In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within two business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.

Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Contact us if you wish to cancel or change these items.

Payment Methods

Credit Cards

Core Microsystems accepts VISA, MasterCard, American Express, Discover, PayPal Checkout, and Amazon Checkout. Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different than the billing address, please provide a phone number for the shipping address.

PayPal

For the security of our customers Core Microsystems offers the ability to checkout via PayPal. PayPal will not give Core Microsystems any of your personal billing information giving you an extra level of assurance.

Checks / COD

We do not accept Checks or COD orders online.

Purchase Orders

Core Microsystems accepts purchase orders, as well as other payments listed above from corporate, Federal & Local Government, and Educational customers.

WHY BUY FROM US

Same Day Shipping

We offer fast and convenient same day shipping for orders received before 12pm PST on approved orders. For credit card accounts, charge approval must be received before order is shipped. If there is a problem with the card the order might have to be shipped the following day. Please contact a sales associate for further details.

Will-Call Available

With our convenient centralized location and easy freeway access we accommodate the "I need it now" buyer. Just place your order and we will conveniently have it waiting for you when you arrive. Orders must be placed at least 2 hours in advance to be available for will call pick up.

Free Premium Tech-Support

Our staff is highly trained and dedicated to making sure you receive the best advice on the latest and greatest Digital Media Technology. Our staff is required to be trained and be up to date on top brands like Blackmagic Design, NewTek, AJA, Atomos etc. We pride ourselves on the highest level of customer support.

Excellent Customer Service

Core Microsystems employs a friendly staff that prides itself on the highest level of customer service. We work with our customers, not against them. Our employees take pride in being friendly, courteous, and making sure our customers our completely satisfied.