Help Center

 

Shipping Information
Shipping & Delivery
At www.coremicro.com, we always strive to ship your items to meet your delivery needs at the lowest rates available! Free Expedited Shipping on thousands of stock and non-stock special order items ordered on our web site. Please read all shipping policies...
Free Expedited Shipping
FREE EXPEDITED Shipping on all orders above $49. All States except Alaska & Hawaii. Get your order in 3 days or faster*. We'll determine the best and fastest way to ship your order. We understand that when you make an order you want your gear ...
can you post to australia?
Unfortunately, we can only ship within the USA.
View all
Return Policy
Return Policy
Merchandise may be returned within 30 days of receipt excluding Special Order items. Merchandise must be returned PREPAID via an insured service within 30 days from the date of receipt. Shipping & handling ...
View all
Payment
I could not place an order. It says "Please try again or use a different payment method. Declined"
If you tried placing an order on our website and getting a message "Please try again or use a different payment method. Declined" Please follow these steps. Make sure the billing address matches the billing address on your credit card. Try different...
View all
Manuals
Where can I download Blackmagic Cloud Store Instruction Manual?
Download Blackmagic Cloud Store Manual
Instruction Manual for Blackmagic Video Assist

This manual contains all the information necessary to configure your new Blackmagic Video Assist.

Download Blackmagic Video Assist Instruction Manual 

ATEM Constellation HD Instruction Manual
This manual provides a comprehensive installation, configuration, and operational reference for ATEM Constellation HD. Download ATEM Constellation HD Instruction Manual  Manual date: April 24, 2022   Download ATEM Constellation HD Instruction...
Download DaVinci Resolve 18 Instruction Manual
The DaVinci Resolve 18 reference manual provides comprehensive instructions on how to use DaVinci Resolve for editing, color correction, visual effects, motion graphics, audio post-production, and finishing. Download DaVinci Resolve 18 Manual Manual...
Download Blackmagic Fusion 18 Instruction Manual
Fusion Studio 18's instruction manual explains how to create visual effects, animation, paint, keying, rotoscoping, compositing with both 2D and 3D elements, lighting, and particles using Fusion Studio 18. Manual Date: April 22, 2022 Download Blackmagic...
Blackmagic URSA Broadcast G2 Manual
This manual contains all the information necessary to install and operate the new Blackmagic URSA Broadcast G2 camera. Manual Date: April 20, 2022 Mac OS, Windows & Linux Download Blackmagic URSA Broadcast G2 Manual
View all
Product Questions
Recommended and Certified CFast cards for Blackmagic URSA Mini Pro 12K
February 21, 2022.The CFast 2.0 cards listed below are recommended for recording 12K DCI Blackmagic RAW 18:1 at up to 60 fps and 8K DCI Blackmagic RAW 8:1 at up to 60 fps. Brand Model Capacity Angelbird AV Pro CF 128GB Angelbird ...
Does the license key arrive via email before the speed editor keyboard ships?
Update: June 28, 2021. On order note, please request email delivery for DaVinci Resolve Activation Key. The Activation key must ship together with Speed Editor Keyboard
How many computers can I activate vmix?
Can be installed on two computers, however..
Does vMix charge a subscription?
Purchasing vMix is a one-time transaction.
Is video conferencing and chat software such as Facebook Live, Google Hangouts, GoToMeeting, MS Teams, OBS, Skype, Zoom, and others supported by U-TAP?
True. These apps, as well as many others, are supported by U-TAP. The full list of supported application types by category can be found at https://www.aja.com/compatibility/u-tap.
Can I connect multiple U-TAPs to my computer and communicate with multiple capture applications at the same time?
Yes, you can connect multiple U-TAPs to the same CPU using the built-in USB ports! Attaching multiple U-TAPs to a single system, on the other hand, may have an effect on the expected frame rate of incoming video, depending on the CPU, RAM, and so on. ...
How long is the warranty for Blackmagic DeckLink Cards?
3 Year Limited Manufacturer's Warranty.
After the purchase, How soon do I get my DaVinci Resolve Studio activation key?
Your activation key will be processed via email Delivery M-F 9 am to 5 pm PST.
When can I expect to receive my activation key?
Your order will be processed during business hours, Monday thru Friday 9 am to 5 pm PST (excluding holidays).  
If I'm purchasing Edius Educational version, do I need to show proof?
Yes. All educational version requires proof of Student, Teacher, or Faculty ID.
View all