Contact Us

4039 Clipper Court
Fremont, CA 94538

Tel: 510-687-1234
Fax: 510-687-1188
Toll Free: 800-886-2752

Call Center Hours

Monday through Friday
9AM to 6PM
Excluding Holidays
Saturday and Sunday; CLOSED

Shipping & Delivery

At www.coremicro.com, we always strive to ship your items to meet your delivery needs at the lowest rates available! Free Expedited Shipping on thousands of stock and non-stock special order items ordered on our web site. Please read all shipping policies as well as terms and conditions before selecting the shipping option on your order. Feel free to call 800-886-2752 / 510-687-1234 if you have any special delivery needs, requests or questions.

Free Shipping Terms

FREE EXPEDITED SHIPPING ON ALL ORDERS All States except Alaska & Hawaii.

Get your order in 3 days or faster*. We'll determine best and fastest way to ship your order.

We understand that when you make an order you want your gear as quickly as possible and will do our best to make that happen!  Most of the items we sell will ship quickly and be at your door fast.

Please read the details below as there are some exceptions where products might take a little bit longer to get to your door. 

A shipping confirmation email with tracking numbers will typically be sent out the morning after an item has shipped.  For example, if you place an order Monday night, and it ships out Tuesday morning, you will receive your tracking information on Wednesday morning.

Most orders placed before 12:00PM local time will be processed same day.

Orders placed via our free expedited shipping cannot be delivered to a PO Box contact us if this is an issue and special arrangements can be made

Free Shipping Promotion from coremicro.com Terms and Conditions

  • Free Expedited Shipping on all orders
  • No Coupon code required
  • Orders given free shipping will be shipped via UPS Ground, UPS 3 Days, FedEx Three Day or equivalent Whichever faster to deliver your product
  • Orders are shipped from one of 4+ distribution centers across the country. Our logistics experts determine the quickest, most efficient route to get you your stuff as quickly as possible

Estimated Shipping Dates

Shipping availability and processing time for items purchased on coremicro.com differ depending on the product. We try our best to accurately estimate when it will be available to ship from our facilities. Dates are quoted as an estimated range that may vary based on several factors, including order processing, quantity of items ordered, and additional time for personalized items. The estimated delivery date is determined by a combination of processing time and shipping time.

Estimated Delivery Dates

WHEN WILL MY ORDER ARRIVE?

Arrival of your order is based on the Estimated Shipping Date and the Order Type you choose. In order to ensure that your items arrive in time for your event, please use the following delivery chart to determine the estimated date you'll receive your order: Availability/Processing Time + Shipping Time = Estimated Delivery Date

Shipping Method Explanation 

GROUND

  • Delivery typically in one to five business days

THREE DAY / EXPEDITED 

  • Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday it would arrive on Monday of the following week.  

SECOND DAY

  • Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday. 

NEXT DAY

  • Delivery the next business day after an order has shipped.  An order that ships out on Thursday with Next-Day delivery would be delivered on Friday.  An order shipping out on Friday with Next-Day delivery would arrive on Monday.

Shipping Charges

Shipping fees are very simple at coremicro.com . The shipping fee for each item is shown on the product page along with the product price. You will see your total shipping fee calculate in your shopping cart as you add items.

Free Standard Shipping

www.coremicro.com will determine the free shipment carrier at its discretion using the most reliable & economical carrier serving your area. Common carriers include the United States Postal Service, UPS and FedEx. Delivery times range from 3 to 10 days, depending upon the distance to the destination.

Free Shipping does not apply to special orders or oversized/overweight products. Services such as overnight, 2nd-day, also do not qualify. However, it’s available at an additional cost and calculated at checkout.

If you return a purchase delivered using a free shipping method, then the cost of shipping will be deducted from any refund or credit if applicable.

For those items not eligible under the terms & conditions of Free Shipping, the shipping charges will be prepaid & added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. In these situations, shipping charges may follow on a separate invoice.

All orders are shipped F.O.B. ship point usually Fremont, CA 94538 unless items are shipped directly to you from the manufacturer Dropshipment .

Shipping Quotes: www.coremicro.com sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by www.coremicro.com.

Due to reconsignment of shipping from various freight carriers, it make take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.

Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order. www.coremicro.com cannot authorize any carrier to release a package without signature.

Shipping Cutoff Times: If your order was received prior to 12:00pm M-F PST, it will be scheduled to ship the same day if it is either 100% complete or you've requested a partial shipment. Please note: Orders may be held for credit or security verification. We will contact you quickly if any additional verification is necessary. Please contact us sales@coremicro.com if you need to make any further changes to your order or shipping method. Once your package is in transit, we will e-mail a detailed confirmation of your order which includes order total, shipping amount, and tracking information.

Signature Required on Residential Shipments: Our carriers require a signature on all shipments sent to a residential address. Please plan accordingly so your package can be delivered in a timely fashion.

Truck Freight Deliveries: Some larger items sold by www.coremicro.com, such as TVs, large rack cases and furniture, must be delivered via Truck Freight. Such items may only be shipped in within the 48 contiguous United States. Truck drivers are required only to deliver to your curb-side & are not required to assist the customer beyond the point of delivery. PLEASE HAVE ASSISTANCE AVAILABLE if you have ordered a truck shipped product. Please allow 2-3 weeks for delivery of trucked items.

Please Note on All Truck Freight Deliveries: Inspect the pallet or container carefully prior to signing the Bill of Lading. Most freight carriers will not cover damages once the BOL has been signed. Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US 48 states. Delivery to rural areas, Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.

Return Policy

Merchandise in the original, unopened manufacturer's package that is undamaged may be returned within 5 days of receipt excluding special order items without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 15% inspection & restocking charge except in-warranty defective merchandise or merchandise shipped in error by www.coremicro.com. Shipping & handling charges are not refundable. 

All returned merchandise must be in resellable condition & must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.

Merchandise missing the original Universal Product Code UPC cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

Please Note: The following items are not returnable unless shipped in error or defective.

  • Non-stock / Special order items or custom items are non-cancelable or returnable.
  • Copyrighted materials: Books, pre-recorded tapes / CD / DVD, forms and software.
  • Bulk Wire & Cable Cut to Order by the foot.
  • Blank Media Audio / Video Cassettes, DVD-R / CDR, Digital Memory etc.
  • Bulbs / Lamps, chemicals, expendable batteries or items that show use.
  • Microphones, headphones or any item that has contact with ears / eyes or mouth.
  • TV’s / Combos or LCD / Plasma displays larger than 25 inches.
  • Underwater equipment that has been submerged.
  • Internal PCIe cards.
  • Items that are over 30 days from date of acceptance / delivery.
  • Items not in original packaging. Blister packed, original factory product boxes.
  • Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to www.coremicro.com.
  • Freight intensive or truck freight items that have been drop shipped to you.

All returns may be subject to a 15% inspection & restocking charge except for in-warranty defective merchandise or merchandise shipped in error by www.coremicro.com.

Each returned check processed will incur a $25.00 processing fee.

Shipping and handling charges incurred by any returned item are not refundable except for merchandise shipped in error by www.coremicro.com.

All returned merchandise must include all documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.

All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.

www.coremicro.com will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.

Repair Charges / Service Fees: If you have purchased an item that requires service, we encourage you to contact the manufacturer directly to make arrangements for repair. This is a more convenient avenue for you to communicate and deal directly on product issues and have the manufacturer expedite and extend their expertise to you. If you send the item to us to forward to the factory, there is a $25.00 service fee for all items – plus any additional repair and freight charges. Please contact our customer service department for advisement or warranty repair information.

Please allow ample time for processing your return typically your next credit card statement. If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call our customer service department.

Questions? Email the Returns Department.

Refund Policy: Please allow 10 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Core Microsystems reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn’t comply with the above mentioned requirements.

South East Asia Customer: Please visity Core Media Indonesia to purchase video equipments

Core Microsystems has a Shopper Approved rating of 4.8/5 based on 275 ratings and reviews