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Product Questions

Product Questions
Recommended and Certified CFast cards for Blackmagic URSA Mini Pro 12K

February 21, 2022.The CFast 2.0 cards listed below are recommended for recording 12K DCI Blackmagic RAW 18:1 at up to 60 fps and 8K DCI Blackmagic RAW 8:1 at up to 60 fps. Brand Model Capacity Angelbird AV Pro CF 128GB Angelbird ...

Does the license key arrive via email before the speed editor keyboard ships?

Update: June 28, 2021. On order note, please request email delivery for DaVinci Resolve Activation Key. The license key will be ship together along with Speed Editor Keyboard

How many computers can I activate vmix?

Each license can be installed on up to two PCs or laptops however you can not use vMix on both computers at the same time.

Does vMix charge a subscription?

Purchasing vMix is a one-time transaction. There is no need to subscribe. When you buy a vMix Registration Key, it is valid indefinitely and does not expire. Your purchase also includes one year of free version updates. For example, if you bought vMix...

Is video conferencing and chat software such as Facebook Live, Google Hangouts, GoToMeeting, MS Teams, OBS, Skype, Zoom, and others supported by U-TAP?

True. These apps, as well as many others, are supported by U-TAP. The full list of supported application types by category can be found at https://www.aja.com/compatibility/u-tap.

How long is the warranty for Blackmagic DeckLink Cards?

Blackmagic DeckLink Quad HDMI has 3 Year Limited Manufacturer's Warranty.  

After the purchase, How soon do I get my DaVinci Resolve Studio activation key?

All orders including DaVinci Resolve Studio Activation Key will be processed during business hours, Monday thru Friday 9 am to 5 pm PST (excluding holidays).  

When can I expect to receive my activation key?

All orders of digital Activation Key will be processed during business hours, Monday thru Friday 9 am to 5 pm PST (excluding holidays).  

If I'm purchasing Edius Educational version, do I need to show proof?

Yes. All Edius educational version requires proof of Student, Teacher, or Faculty ID. Education Version for students, teachers, schools, and universities.Education Versions cannot be upgraded and may not be used commercially.Education proof is Required...

What is the warranty for Blackmagic URSA Mini Pro 12K and Blackmagic URSA Mini Pro 4.6K G2?

12 Month Limited Manufacturer's Warranty from Blackmagic Design.

Can I connect multiple U-TAPs to my computer and communicate with multiple capture applications at the same time?

Yes, you can connect multiple U-TAPs to the same CPU using the built-in USB ports! Attaching multiple U-TAPs to a single system, on the other hand, may have an effect on the expected frame rate of incoming video, depending on the CPU, RAM, and so on. ...

How long is the warranty for AJA Kona cards?

A generous three-year warranty is included with all desktop I/O / KONA products. Please refer to the individual Product's Manual for additional details regarding the product's warranty conditions.

How long is the warranty for Blackmagic ATEM Mini series?

Twelve months Limited Blackmagic Design Warranty for: ATEM Mini Extreme ISO ATEM Mini Pro ISO ATEM Mini Extreme ATEM Mini Pro ATEM Mini ATEM Streaming Bridge  

Upgrading the vMix software to a higher edition

  UPGRADE FROM VMIX BASIC HD VMIX SD VMIX HD VMIX 4K UPGRADE TO vMix HD vMix 4K vMix HD vMix 4K vMix 4K vMix Pro vMix Pro PRICE $290 USD $640 USD $200 USD $550 USD $350 USD $850 USD $500 USD If you have...

Can I use my DaVinci Resolve 17 / 16 / 15 / 14 Studio Activation Key to the latest Resolve?

As of April 25, 2022, Your previous purchase DaVinci Resolve Studio activation key will work with the latest Resolve Studio 18.

Where can I download Blackmagic Cloud Store Instruction Manual?

Download Blackmagic Cloud Store Manual

Instruction Manual for Blackmagic Video Assist

This manual contains all the information necessary to configure your new Blackmagic Video Assist.

Download Blackmagic Video Assist Instruction Manual 

ATEM Constellation HD Instruction Manual

This manual provides a comprehensive installation, configuration, and operational reference for ATEM Constellation HD. Download ATEM Constellation HD Instruction Manual  Manual date: April 24, 2022 Click Read More to download

Blackmagic URSA Broadcast G2 Manual

This manual contains all the information necessary to install and operate the new Blackmagic URSA Broadcast G2 camera. Manual Date: April 20, 2022 Mac OS, Windows & Linux Download Blackmagic URSA Broadcast G2 Manual

Download DaVinci Resolve 18 Instruction Manual

The DaVinci Resolve 18 reference manual provides comprehensive instructions on how to use DaVinci Resolve for editing, color correction, visual effects, motion graphics, audio post-production, and finishing. Download DaVinci Resolve 18 Manual Manual...

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