Return Policy

Merchandise may be returned within 30 days of receipt excluding Special Order items. Merchandise must be returned PREPAID via an insured service within 30 days from the date of receipt. Shipping & handling charges are not refundable. 

All returned merchandise must be in resellable condition & must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. If any of these items are compromised, missing, or lost, we reserve the right to refuse the return or apply a restocking fee charge. 

The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

Merchandise missing the original Universal Product Code UPC are non-returnable. Any returns after 30 days are subject to refusal.

Note: The following items are non-returnable.

  • Non-stock / special order items or custom items are non-cancelable or returnable.
  • Copyrighted materials: Books, pre-recorded tapes / CD / DVD, forms, and software.
  • Bulk Wire & Cable Cut to Order by the foot.
  • Blank Media Audio / Video Cassettes, DVD-R / CDR, Digital Memory, etc.
  • Bulbs / Lamps, chemicals, expendable batteries or items that show use.
  • Microphones, headphones or any item that has contact with ears/eyes or mouth.
  • TV’s / Combos or LCD / Plasma displays larger than 25 inches.
  • Underwater equipment that has been submerged.
  • Internal PCIe cards.
  • Items that are over 30 days from date of acceptance/delivery.
  • Items not in original packaging. Blister packed original factory product boxes.
  • Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to
  • Freight intensive or truck freight items that have been drop-shipped to you.

Each returned check processed will incur a $25.00 processing fee.

Shipping and handling charges incurred by any returned item are not refundable except for merchandise shipped in error by

All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect their restocking/resale value. will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.

Repair Charges / Service Fees: If you have purchased an item that requires service, we encourage you to contact the manufacturer directly to make arrangements for repair. This is a more convenient avenue for you to communicate and deal directly with product issues and have the manufacturer expedite and extend their expertise to you. If you send the item to us to forward to the factory, there is a $25.00 service fee for all items – plus any additional repair and freight charges. Please contact our customer service department for advisement or warranty repair information.

Please allow ample time for processing your return typically your next credit card statement. If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call our customer service department.

Questions? Email the Returns Department.

Refund Policy: Please allow 10 business days from when we receive your return to process your refund. You will be notified by email once your return is processed. Core Microsystems reserves the right to refuse any returns for any products which don’t comply with the above-mentioned requirements.

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