Telestream Vantage Silver First Year of Support

Telestream Vantage Silver First Year of Support provides first-year technical support coverage for eligible Telestream workflow and media-processing products. From the supplied source, coverage includes Vantage, Vantage Cloud Port, ContentAgent, Lightspeed Server, Lightspeed Live Stream, Lightspeed Live Capture, GLIM, and CaptionMaker.

This is the kind of support plan that makes sense when a broadcast or media facility needs a defined path for product questions, software issues, and case follow-up. Telephone, web, and email support are included, along with access to Telestream’s customer portal, hot fixes, and software updates.

Highlights

• First-year Silver support coverage for supported Telestream products
• Telephone, web, and email support during standard business hours
• Customer portal access for knowledgebase, training content, and case management
• Hot fixes and software updates included
• 6-business-hour P1 / P2 response target during regular business hours

Quick Specs & Uses

• Product type: First-year technical support plan
• Support tier: Silver
• Product coverage: Vantage, Vantage Cloud Port, ContentAgent, Lightspeed Server, Lightspeed Live Stream, Lightspeed Live Capture, GLIM, and CaptionMaker
• Telephone support: Yes
• Web support: Yes
• Email support: Yes
• Web Customer Support Center access: Yes
• Customer portal: Knowledgebase, educational content, and case opening and review
• Standard support hours, Americas: 6:00 a.m. to 6:00 p.m., Monday through Friday
• Standard support hours, EMEA and APAC: 9:00 a.m. to 6:00 p.m., Monday through Friday
• CaptionMaker support hours, U.S.: 7:00 a.m. to 4:00 p.m., Monday through Friday
• P1 / P2 response target: 6 business hours during regular business hours
• P3 / P4 response target: 8 business hours during regular business hours
• 24x7 mission-critical support: Not included
• Remote health check-ups: Not included
• Remote database maintenance checks: Not included
• Customer Support Advocate: Not included
• Designated support team access: Not included
• Case reviews: Not included
• Hot fixes: Included
• Software updates: Included
• SDK support: Available for separate purchase

Why It Helps

This support plan is useful when Telestream software or processing systems are part of a working broadcast chain and the engineering team needs a formal way to escalate problems. Instead of relying only on internal troubleshooting, users can open and track cases through Telestream’s support channels.

The listed response targets give the team a clearer expectation for case handling. P1 and P2 issues carry a 6-business-hour target, while P3 and P4 cases carry an 8-business-hour target during regular support hours.

Portal access also helps with day-to-day maintenance. Engineers can use the knowledgebase and educational resources, review their own cases, and stay current through included hot fixes and software updates.

System Characteristics

• Multi-channel support access through telephone, web, and email
• Customer portal tools for opening, tracking, and reviewing support cases
• Knowledgebase access for technical reference and troubleshooting
• Educational content for supported Telestream products
• Hot fixes for supported software issues
• Software updates during the active support period
• Regional business-hour coverage for Americas, EMEA, APAC, and CaptionMaker support

What’s In The Box

• 1 x Telestream Vantage Silver First Year of Support

Trusted Seller

Coremicro ships fast from the U.S. and supports production gear with a team familiar with real broadcast and field workflows.