Epiphan 3-Year SupportPlan+ For Pearl Nano

Epiphan 3-Year SupportPlan+ For Pearl Nano extends the standard one-year Pearl Nano support plan with up to two additional years of phone support and warranty coverage. It can be purchased at any point during the first year of Pearl Nano ownership, with the remaining coverage period depending on how much time is left on the original one-year plan.

For broadcast engineers and AV teams relying on Pearl Nano in production or streaming workflows, the plan adds several service options aimed at reducing disruption when technical problems occur. Coverage includes priority support, remote Web support, advanced product replacement, a three-year limited warranty, and continued access to free firmware upgrades for the life of the product.

Highlights

• Up to three years of support coverage – adds two years to the standard one-year Pearl Nano support plan
• Three-year phone support – extends access to Epiphan support beyond the standard first year
• Advanced product replacement – provides a comparable replacement unit while an eligible Pearl Nano is being repaired
• Priority support – gives SupportPlan+ customers priority over customers with the standard 3-Year SupportPlan
• Remote technical support – includes remote support over the Web for troubleshooting

Quick Specs & Uses

• Product type: Extended support plan for Pearl Nano
• Supported product: Epiphan Pearl Nano
• Purchase window: Anytime within the first year of Pearl Nano ownership
• Support extension: Adds two years to the standard one-year support plan
• Phone support: Up to three years
• Limited warranty: Up to three years
• Remote support: Included over the Web
• Firmware upgrades: Free firmware upgrades for the life of the product

Why It Helps

Production hardware often sits at the center of a workflow, so support becomes especially important when a fault interrupts streaming or recording operations. Extending Pearl Nano coverage beyond the standard first year gives engineering teams a longer support window and access to remote assistance when troubleshooting is required.

The advanced replacement provision can also reduce downtime when an issue cannot be resolved through remote technical support. In that situation, the Pearl Nano can be sent to Epiphan for repair and a comparable product is shipped for use while the repair is being completed. Once the repaired unit is returned, the replacement product must be sent back to Epiphan.

Priority support provides an additional service advantage by placing SupportPlan+ customers ahead of customers using the standard 3-Year SupportPlan. The plan also preserves access to free firmware upgrades for the life of the Pearl Nano, helping keep the system current as Epiphan releases supported firmware updates.

System Characteristics

• Extended coverage adds two years to the standard one-year Pearl Nano support plan
• Three-year phone support provides extended access to technical assistance
• Three-year limited warranty extends warranty coverage beyond the standard first year
• Advanced product replacement provides a comparable temporary product while an eligible unit is repaired
• Priority support gives SupportPlan+ customers priority over standard 3-Year SupportPlan customers
• Remote Web support provides an additional troubleshooting option before hardware replacement is required
• Lifetime firmware upgrades remain available for the life of the Pearl Nano product

What's In The Box

• 1 x Epiphan 3-Year SupportPlan+ for Pearl Nano (Download)

Trusted Seller

This support plan is intended for Pearl Nano owners who need extended technical coverage, priority assistance, remote support, advanced replacement service, and continued firmware access for professional streaming and production workflows.