Epiphan 3-Year SupportPlan+ For Pearl-2

Epiphan 3-Year SupportPlan+ For Pearl-2 extends the standard one-year warranty on an Epiphan Pearl-2 to a full three years. The plan combines longer warranty coverage with priority phone support, remote technical assistance, firmware upgrades, and advanced product replacement for supported Pearl-2 systems.

For broadcast engineers and production teams using Pearl-2 in live streaming, recording, or installed video workflows, the added support coverage provides a more direct path to technical assistance when a system problem develops. The advanced replacement provision is particularly useful because a replacement unit can be sent once the issue has been diagnosed through troubleshooting and an RMA request has been filed.

Highlights

• Three-year warranty coverage – extends the standard Pearl-2 one-year warranty to a full three years
• Priority phone support – provides priority technical assistance throughout the three-year support period
• Remote technical support – adds remote troubleshooting assistance for supported Pearl-2 issues
• Advanced product replacement – allows a replacement unit to be sent after diagnosis and submission of an RMA request
• Firmware upgrades – includes access to firmware upgrades as part of the support plan

Quick Specs & Uses

• Product type: Extended support and warranty plan
• Supported product: Epiphan Pearl-2
• Total warranty period: 3 years
• Phone support: Priority support for 3 years
• Remote support: Included
• Advanced replacement: Included
• Firmware upgrades: Included
• Application: Extended technical and hardware support for Pearl-2 production systems

Why It Helps

A Pearl-2 can sit at the center of an active production workflow, so the response time around a hardware or system issue can matter just as much as the original equipment specification. Extending the warranty to three years gives engineering teams a longer support window while keeping priority phone and remote assistance available for troubleshooting.

The advanced replacement process changes how a defective unit can be handled. Under the standard one-year warranty, replacement is offered only after the defective unit has been received. With SupportPlan+, a replacement unit can be sent as soon as the problem has been diagnosed during troubleshooting and an RMA request has been filed.

That arrangement can be useful in environments where Pearl-2 is expected to remain available for scheduled streaming or recording work. Firmware upgrades are also included, giving supported systems access to available software updates alongside the extended service and replacement coverage.

System Characteristics

• Extended warranty coverage increases the standard Pearl-2 warranty from one year to three years
• Priority three-year phone support provides direct access to technical assistance throughout the plan period
• Remote support provides an additional troubleshooting path for supported Pearl-2 issues
• Advanced product replacement allows a replacement unit to be sent after troubleshooting confirms the problem and an RMA request is filed
• Standard warranty comparison requires the defective unit to be received before product replacement is offered
• Firmware upgrades are included as part of the SupportPlan+ coverage

What's In The Box

• 1 x Epiphan 3-Year SupportPlan+ For Pearl-2

Trusted Seller

This support plan is intended for professional Pearl-2 deployments where extended warranty coverage, priority technical assistance, remote troubleshooting, firmware upgrades, and faster replacement handling can help maintain production continuity.