Epiphan 3-Year SupportPlan Basic For Pearl-2

Epiphan 3-Year SupportPlan Basic For Pearl-2 extends the standard one-year warranty on an Epiphan Pearl-2 to a full three years. The plan adds longer-term phone support, firmware upgrades, and advanced product replacement for covered Pearl-2 systems.

For broadcast engineers and AV teams keeping Pearl-2 hardware in regular service, the added coverage gives the system a longer support window beyond the original first year. The plan includes three years of phone support and free firmware upgrades while also expanding the replacement process for eligible hardware issues.

Highlights

• Three-year warranty coverage – extends the original Pearl-2 warranty from one year to three years
• Three-year phone support – provides extended access to technical assistance
• Advanced product replacement – adds an expanded replacement option for covered hardware
• Free firmware upgrades – includes available firmware updates during the support period
• Pearl-2-specific coverage – intended for supported Epiphan Pearl-2 systems

Quick Specs & Uses

• Product type: Extended support and warranty plan
• Compatibility: Epiphan Pearl-2
• Total warranty period: 3 years
• Phone support: 3 years
• Advanced product replacement: Included
• Firmware upgrades: Free firmware upgrades included
• Application: Extended technical and warranty coverage for Pearl-2 production systems

Why It Helps

Pearl-2 systems are often kept in service for longer than the original one-year warranty period. Extending coverage to three years gives engineering teams a longer support window while keeping phone assistance available for technical issues that may come up during regular production use.

The advanced replacement provision changes the normal replacement path. Under the standard one-year warranty, product replacement is offered only after the defective unit has been received. The extended plan adds advanced product replacement for covered Pearl-2 hardware.

Free firmware upgrades are also included during the support period, giving supported Pearl-2 systems continued access to available updates alongside the extended warranty and phone support coverage.

System Characteristics

• Extended warranty coverage increases the standard Pearl-2 warranty from one year to three years
• Three-year phone support provides longer access to technical assistance
• Advanced product replacement expands replacement coverage for eligible Pearl-2 hardware
• Free firmware upgrades are included as part of the support plan
• Pearl-2 compatibility keeps the plan focused on supported Epiphan Pearl-2 systems

What's In The Box

• 1 x Epiphan 3-Year SupportPlan Basic For Pearl-2

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