{"product_id":"epiphan-3-year-supportplan-for-pearl-nano","title":"Epiphan 3-Year SupportPlan+ For Pearl Nano","description":"\u003cdiv class=\"product-description\"\u003e\n  \u003cp\u003e\u003cstrong\u003eEpiphan 3-Year SupportPlan+ For Pearl Nano\u003c\/strong\u003e extends the standard one-year Pearl Nano support plan with up to two additional years of phone support and warranty coverage. It can be purchased at any point during the first year of Pearl Nano ownership, with the remaining coverage period depending on how much time is left on the original one-year plan.\u003c\/p\u003e\n\n  \u003cp\u003eFor broadcast engineers and AV teams relying on Pearl Nano in production or streaming workflows, the plan adds several service options aimed at reducing disruption when technical problems occur. Coverage includes priority support, remote Web support, advanced product replacement, a three-year limited warranty, and continued access to free firmware upgrades for the life of the product.\u003c\/p\u003e\n\n  \u003ch3\u003eHighlights\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eUp to three years of support coverage\u003c\/strong\u003e – adds two years to the standard one-year Pearl Nano support plan\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eThree-year phone support\u003c\/strong\u003e – extends access to Epiphan support beyond the standard first year\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAdvanced product replacement\u003c\/strong\u003e – provides a comparable replacement unit while an eligible Pearl Nano is being repaired\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePriority support\u003c\/strong\u003e – gives SupportPlan+ customers priority over customers with the standard 3-Year SupportPlan\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote technical support\u003c\/strong\u003e – includes remote support over the Web for troubleshooting\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eQuick Specs \u0026amp; Uses\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eProduct type\u003c\/strong\u003e: Extended support plan for Pearl Nano\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eSupported product\u003c\/strong\u003e: Epiphan Pearl Nano\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePurchase window\u003c\/strong\u003e: Anytime within the first year of Pearl Nano ownership\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eSupport extension\u003c\/strong\u003e: Adds two years to the standard one-year support plan\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePhone support\u003c\/strong\u003e: Up to three years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eLimited warranty\u003c\/strong\u003e: Up to three years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote support\u003c\/strong\u003e: Included over the Web\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFirmware upgrades\u003c\/strong\u003e: Free firmware upgrades for the life of the product\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhy It Helps\u003c\/h3\u003e\n  \u003cp\u003eProduction hardware often sits at the center of a workflow, so support becomes especially important when a fault interrupts streaming or recording operations. Extending Pearl Nano coverage beyond the standard first year gives engineering teams a longer support window and access to remote assistance when troubleshooting is required.\u003c\/p\u003e\n\n  \u003cp\u003eThe advanced replacement provision can also reduce downtime when an issue cannot be resolved through remote technical support. In that situation, the Pearl Nano can be sent to Epiphan for repair and a comparable product is shipped for use while the repair is being completed. Once the repaired unit is returned, the replacement product must be sent back to Epiphan.\u003c\/p\u003e\n\n  \u003cp\u003ePriority support provides an additional service advantage by placing SupportPlan+ customers ahead of customers using the standard 3-Year SupportPlan. The plan also preserves access to free firmware upgrades for the life of the Pearl Nano, helping keep the system current as Epiphan releases supported firmware updates.\u003c\/p\u003e\n\n  \u003ch3\u003eSystem Characteristics\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eExtended coverage\u003c\/strong\u003e adds two years to the standard one-year Pearl Nano support plan\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eThree-year phone support\u003c\/strong\u003e provides extended access to technical assistance\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eThree-year limited warranty\u003c\/strong\u003e extends warranty coverage beyond the standard first year\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAdvanced product replacement\u003c\/strong\u003e provides a comparable temporary product while an eligible unit is repaired\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePriority support\u003c\/strong\u003e gives SupportPlan+ customers priority over standard 3-Year SupportPlan customers\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote Web support\u003c\/strong\u003e provides an additional troubleshooting option before hardware replacement is required\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eLifetime firmware upgrades\u003c\/strong\u003e remain available for the life of the Pearl Nano product\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhat's In The Box\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\u003cstrong\u003e1 x Epiphan 3-Year SupportPlan+ for Pearl Nano (Download)\u003c\/strong\u003e\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eTrusted Seller\u003c\/h3\u003e\n  \u003cp\u003eThis support plan is intended for Pearl Nano owners who need extended technical coverage, priority assistance, remote support, advanced replacement service, and continued firmware access for professional streaming and production workflows.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Epiphan Video","offers":[{"title":"Default Title","offer_id":47470381138082,"sku":"ESP1667","price":599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0580\/0860\/0738\/files\/EPIPHANESP1667.jpg?v=1787231821","url":"https:\/\/www.coremicro.com\/products\/epiphan-3-year-supportplan-for-pearl-nano","provider":"COREMICRO.COM","version":"1.0","type":"link"}