{"product_id":"epiphan-3-year-supportplan-for-pearl-2","title":"Epiphan 3-Year SupportPlan+ For Pearl-2","description":"\u003cdiv class=\"product-description\"\u003e\n  \u003cp\u003e\u003cstrong\u003eEpiphan 3-Year SupportPlan+ For Pearl-2\u003c\/strong\u003e extends the standard one-year warranty on an Epiphan Pearl-2 to a full three years. The plan combines longer warranty coverage with priority phone support, remote technical assistance, firmware upgrades, and advanced product replacement for supported Pearl-2 systems.\u003c\/p\u003e\n\n  \u003cp\u003eFor broadcast engineers and production teams using Pearl-2 in live streaming, recording, or installed video workflows, the added support coverage provides a more direct path to technical assistance when a system problem develops. The advanced replacement provision is particularly useful because a replacement unit can be sent once the issue has been diagnosed through troubleshooting and an RMA request has been filed.\u003c\/p\u003e\n\n  \u003ch3\u003eHighlights\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eThree-year warranty coverage\u003c\/strong\u003e – extends the standard Pearl-2 one-year warranty to a full three years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePriority phone support\u003c\/strong\u003e – provides priority technical assistance throughout the three-year support period\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote technical support\u003c\/strong\u003e – adds remote troubleshooting assistance for supported Pearl-2 issues\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAdvanced product replacement\u003c\/strong\u003e – allows a replacement unit to be sent after diagnosis and submission of an RMA request\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFirmware upgrades\u003c\/strong\u003e – includes access to firmware upgrades as part of the support plan\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eQuick Specs \u0026amp; Uses\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eProduct type\u003c\/strong\u003e: Extended support and warranty plan\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eSupported product\u003c\/strong\u003e: Epiphan Pearl-2\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eTotal warranty period\u003c\/strong\u003e: 3 years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePhone support\u003c\/strong\u003e: Priority support for 3 years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote support\u003c\/strong\u003e: Included\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAdvanced replacement\u003c\/strong\u003e: Included\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFirmware upgrades\u003c\/strong\u003e: Included\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eApplication\u003c\/strong\u003e: Extended technical and hardware support for Pearl-2 production systems\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhy It Helps\u003c\/h3\u003e\n  \u003cp\u003eA Pearl-2 can sit at the center of an active production workflow, so the response time around a hardware or system issue can matter just as much as the original equipment specification. Extending the warranty to three years gives engineering teams a longer support window while keeping priority phone and remote assistance available for troubleshooting.\u003c\/p\u003e\n\n  \u003cp\u003eThe advanced replacement process changes how a defective unit can be handled. Under the standard one-year warranty, replacement is offered only after the defective unit has been received. With SupportPlan+, a replacement unit can be sent as soon as the problem has been diagnosed during troubleshooting and an RMA request has been filed.\u003c\/p\u003e\n\n  \u003cp\u003eThat arrangement can be useful in environments where Pearl-2 is expected to remain available for scheduled streaming or recording work. Firmware upgrades are also included, giving supported systems access to available software updates alongside the extended service and replacement coverage.\u003c\/p\u003e\n\n  \u003ch3\u003eSystem Characteristics\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eExtended warranty coverage\u003c\/strong\u003e increases the standard Pearl-2 warranty from one year to three years\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003ePriority three-year phone support\u003c\/strong\u003e provides direct access to technical assistance throughout the plan period\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eRemote support\u003c\/strong\u003e provides an additional troubleshooting path for supported Pearl-2 issues\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eAdvanced product replacement\u003c\/strong\u003e allows a replacement unit to be sent after troubleshooting confirms the problem and an RMA request is filed\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eStandard warranty comparison\u003c\/strong\u003e requires the defective unit to be received before product replacement is offered\u003c\/li\u003e\n    \u003cli\u003e\n\u003cstrong\u003eFirmware upgrades\u003c\/strong\u003e are included as part of the SupportPlan+ coverage\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhat's In The Box\u003c\/h3\u003e\n  \u003cul\u003e\n    \u003cli\u003e\u003cstrong\u003e1 x Epiphan 3-Year SupportPlan+ For Pearl-2\u003c\/strong\u003e\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eTrusted Seller\u003c\/h3\u003e\n  \u003cp\u003eThis support plan is intended for professional Pearl-2 deployments where extended warranty coverage, priority technical assistance, remote troubleshooting, firmware upgrades, and faster replacement handling can help maintain production continuity.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Epiphan Video","offers":[{"title":"Default Title","offer_id":47470381203618,"sku":"ESP1197","price":2699.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0580\/0860\/0738\/files\/EPIPHANESP1197.jpg?v=1787231831","url":"https:\/\/www.coremicro.com\/products\/epiphan-3-year-supportplan-for-pearl-2","provider":"COREMICRO.COM","version":"1.0","type":"link"}