The ProTek Care Initial 2-Year Coverage for 3Play 3P1 from NewTek enables you with a 2-year ProTek Care plan for your 3Play 3P1 including control surface. This is a significant upgrade from standard NewTek support, you can gain access to NewTek’s renowned workflow specialists-dedicated by the hour, or even on retainer-ready to assist regardless of the source of the issue within your workflow. Unlike standard support which protects your NewTek product, Solution Support considers your production beyond the NewTek component. And though you’ll have access to this top-level resource for all your needs, any issue that would have been supported through NewTek’s standard product support is handled without impacting your contracted time. Expands upon the standard warranty coverage by providing high-priority handling of your service and support needs by NewTek. You get extended hours, expedited response, and rapid turnaround times. ProTek Care can be renewed annually for as long as the product is supported. Your ProTek Care plans must be active in order to renew. Additionally, should you decide to sell your product, ProTek Care is transferrable to any new owner within the ProTek Care service area.
ProTek Care is the most attentive support options together with top time-saving benefits, enhance your ownership experience every step of the way, and it ensures that you can get NewTek-provided service for many years of product use. ProTek Care gives you access to round-the-clock phone support every day, with a shortcut to the front of the queue any time you call, and available escalation to our highest level of support right up until midnight Eastern Time. It’s also your ticket to a free system replacement the next day if you ever need it.
Expedited Response Time
Get service first-and fast. Your calls are answered on average within 5 minutes, and emails are answered within 4 business hours. If a repair is needed, ProTek Care advance exchanges are shipped overnight.
Get answers to your calls 24/7-long after NewTek’s standard support hours; and if you need it, exclusive access to Senior Analysts ready to take your calls until midnight Eastern Time.
ProTek Care can be renewed each year, and benefits can be carried over to a new owner. So coverage and peace of mind continue, and you gain even more value for your investment.
Access one of the speediest replacement programs around. You get a replacement express-shipped right to your doorstep. Often, we can get it to you the very next day.
Note: ProTek is available in the U.S. for 3Play and TriCaster purchases except in HI, MT, and OR.