The following outlines Core Microsystems warranty, technical support, repair, return, and pricing policies:
Warranty Core workstations carry a one-year labor and parts warranty on hardware manufactured and assembled by Core Microsystems including all components originally shipped in the computer chassis, the keyboard, mouse, monitor, and speakers. Extended warranty plans are also available. Please contact one of our sales representatives for pricing. Warranty covers the original Customer and is not transferable. Any claims under this warranty are non-transferable, and products returned under warranty support must be received at Core before the one-year warranty period has expired. Please note that this warranty does not cover systems components manufactured by third parties such as Grass Valley, Avid, BlackMagic Design, NewTek, and Matrox etc.. these are covered by the third-party manufacturers. Check with a Core sales representative for details on specific systems. During the warranty period, Core will, at its sole discretion repair or replace any covered part that is determined by Core to be defective in materials or workmanship. Core Microsystems reserves the right to substitute functionally equivalent new or serviceable used parts. Core's responsibility is limited to repair or replacement, which may be chosen by Core at its sole discretion. Exclusions: Core warranty programs do not cover the following items; the Customer may be charged for services related to correcting them at Core's current labor rate:
- Failure of hardware not provided by Core Microsystems
- System failure or malfunction due to Customer-installed hardware or software
- Damage caused by accidents, misuse, excessive dust and heat, overclocking, etc.
- Software malfunction, software bugs, file corruption, and software virus
- Loss of Customer data
- Damage caused during shipments to Core Microsystems
Technical Support Core Microsystems provides hardware/operating system technical support for one-year from the date of purchase via telephone during regular office hours. This one-year support may be extended for an additional fee. Please contact one of our sales representatives for pricing. Technical support is available for questions regarding the installation and configuration of all hardware components sold by Core Microsystems to the original customer for the original system. Technical support includes such items as system crashes, faulty components, missing software or hardware or system malfunction. The technical support does not cover software troubleshooting and training. Core only supports hardware components under the operating systems that were originally sold by Core. If additions and/or upgrades made to the systems by anyone other than a Core-authorized party are found to be the cause of technical problems, the Customer will be responsible for the costs of labor and parts associated with those issues. If technical support is requested for troubleshooting such issues, the Customer will be required to provide a valid credit card for the related charges.
Warranty Repair Procedures Before returning any products to Core for warranty service, the Customer must first obtain a return material authorization number (RMA#) from Core's Technical Support Department. RMA numbers are valid for ten (10) business days from the date of issuance. Core must receive returns within that time. After ten days, a new RMA# must be obtained. At times, cross shipping may be necessary in time-sensitive situations. Cross shipping involves Core Microsystems and the Customer simultaneously shipping replacement and defective parts. To request a cross shipment (i.e. pre-replacement of parts), the Customer must obtain a cross shipment number (CSN#). To obtain an RMA or CSN number, the Customer must provide Core with a valid credit card number to cover the price of the part at the time the Customer obtains the RMA or CSN number. Core will process this charge only if the Customer fails to return the defective part at the Customer's expense within ten (10) business days from the date the Customer obtained the RMA or CSN number. Replacement parts will be shipped to the Customer at Core's expense via Federal Express ground or equivalent delivery service after the Customer has obtained a CSN number. Expedited delivery service may be available at an additional charge to the Customer. Products must be shipped to Core in the original packaging, shipping prepaid and insured by the Customer, with the RMA or CSN number clearly identified on the shipping label. Any replacement products shall become the property of Core. If Core determines that failure of the product(s) was not a result of defect in materials or workmanship, Core reserves the right to charge the Customer for parts and labor at Core's current labor rate as well as shipping charges. Core is not responsible for lost data due to hardware failure or software bugs.
Prices Quotations: Unless otherwise stated, all prices quoted by Core are based on U.S. dollars FOB shipping point, including domestic packaging, and are subject to change.Transportation and Insurance: Transportation and insurance shall be provided by common carrier, at Customer's risk and expense with the charges therefore added to the quoted price.
Price Matching Coremicro.com does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Taxes Any sales, use or manufacturer's tax, which may be imposed upon the sale or use of goods, or any property tax levied after readiness to ship, or any excise tax, license or similar fee required under this transaction including customs and duty, shall be paid by the Customer in addition to the quoted prices. If the Customer is exempt from any taxes, the Customer shall furnish a tax exemption certificate acceptable to the taxing authority. Sales tax is based on current State of California tax rates for Alameda County.
Terms of Payment Unless otherwise agreed in advance, full payment must be received by Core prior to delivery of goods. All charges are payable in U.S. dollars.
Product Testing Core Microsystems & coremicro.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor and Core Microsystems does not conduct product testing for this item. Core Microsystems does conduct workstation testing before shipping it to customer.
Delivery, Risk of Loss & Shipment Delivery Date : Delivery schedules are approximate only and are based on conditions at the time of acceptance of Customer's order. Risk of Loss: Unless otherwise agreed in writing, delivery shall be complete upon transfer of possession to common carrier, FOB shipping point, whereupon all risk of loss, damage or destruction to the goods shall pass to the Customer. Shipment: In the absence of a written agreement to the contrary, the means of shipment will be at the discretion of Core.
Changes & Cancellations Custom workstations are not subject to change or cancellation by the Customer except with Core's written consent. In the event of change or cancellation of an order for any reason, and without limiting any other remedy which Core may have as a result of such change or cancellation under the Uniform Commercial Code then in effect in the state in which Core is located, the Customer shall pay Core a 25% cancellation fee to cover the cost of loss incurred by Core.
Return Policy Approval must be obtained from Core prior to the return of any goods. In the case of incorrect shipment or goods that are damaged during shipment, Core must be informed in writing within 24 hours after the receipt of goods. The Customer may return custom workstations for a refund (less a 25% restocking fee) if the Customer is not satisfied with custom workstations within 15 days from the date of shipment. All of the following requirements must be met to process a refund:
- Customer must call and receive a valid Return Material Authorization number (RMA#)
- All original boxes, software and manuals must be returned in good condition
- All equipment must be in the original condition and unmodified
- Systems must be shipped to Core in original packaging, shipping prepaid and insured by the Customer, with the RMA number clearly identified on the shipping label.
- Systems returned for refund must be received at Core Microsystems' warehouse in Fremont, CA within 15 days from the original ship date. A refund is only issued for the sale amount and does not include freight. All sales on special orders, peripherals, and software items are final and not subject to refund.
- Products missing UPC codes or serial numbers from the box are NOT returnable.
All other merchandise must be in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Core Microsystems). Shipping & handling charges are not refundable. All returned merchandise must be in resellable condition & include all blank documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.
Please Note: The following items are not returnable unless shipped in error or defective.
- Special order items or custom items are non-cancelable or returnable.
- Copyrighted materials: Books, pre-recorded tapes / CD / DVD, forms and software.
- Bulbs / Lamps, chemicals, expendable batteries or items that show use.
- Downloadable software is non-refundable once the download is complete
- Microphones, headphones or any item that has contact with ears / eyes or mouth.
- TV’s / Combos or LCD / Plasma displays larger than 25 inches.
- Underwater equipment that has been submerged.
- Internal PCI cards
- Items that are over 30 days from date of acceptance / delivery.
- Items not in original packaging. (Blister packed, original factory product boxes)
- Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Core Microsystems’s
- Freight intensive or truck freight items that have been drop shipped to you.
All returns may be subject to a 25% restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Core Microsystems).
Shipping and handling charges incurred by any returned item are not refundable.
All returned merchandise must include all blank documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or restock up and above the standard percentage charge.
All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.
Core Microsystems will make every attempt to assist you if a product you've purchased from us has failed or needs repair. We do not provide emergency loaner or replacement items at no charge.
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Limitations of Liability In no event shall Core Microsystems be liable for any loss of use, revenue, profit, or for any direct, indirect, consequential or punitive damages arising out of or connected with, or resulting from the sale or use of the goods furnished hereunder.
Prices, specifications and terms are subject to change without notice. Core Microsystems is not responsible for typographical and/or photographical errors.