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Core Microsystems Technical Support
As part of our valued-added service, Core supports your system purchase with a one-year hardware warranty. Extended warranty plans are also available. In addition to our warranty program, we also offer free technical support for 90 days via telephone for systems we build for you. This 90-day support may be extended for an additional fee.  Please contact one of our sales representatives for pricing on extended warranty and support plans.

This 90-day telephone support is available for questions regarding the installation and configuration of the hardware components in your customized system and includes such items as system crashes, faulty components, missing software or hardware or system malfunction.

Our technical staff is available by email, telephone, or fax. Our hours are Monday through Friday, 9:00 AM - 6:00 PM Pacific Standard Time. For in-person visits to our Fremont facility, please schedule an appointment with one of our technicians. Drop-in tech support is not available.

Core Microsystems Tech Support: 510.687.1234 Option 3  

E-mail: support@coremicro.com

Fax: 510.687.1188  

In addition to the technical support we provide at Core, our manufacturing partners also have valuable information online regarding hardware and software capabilities and troubleshooting options.  Here is a sampling of some key resources that may be of immediate help to you:

Matrox Technical Support

Phone: 514.822.6245
E-Mail: support@matrox.com
Online Support: www.matrox.com
User Forum: http://www.matrox.com/video/support/home.cfm

Avid Technical Support

Phone: 800.800.2843
Online Support: http://www.avid.com/support 
User Forum: http://www.avid.com/exchange/forums 

NewTek Technical Support

Phone: 210.341.8444
E-Mail: tech@newtek.com
Online Support: www.newtek.com
User Forum: http://www.newtek.com/forums
Grass Valley / Canopus Technical Support

Phone: 303.225.7738
E-Mail: support@canopuscorp.com
Online Support: www.canopus.com
User Forum: http://ediusforum.grassvalley.com/forum
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