SUPPORT -> REMOTE ACCESS
Core Microsystems Remote Support
In order to streamline support requests and better serve you, we utilize a remote support system.
This allow us to control and troubleshoot your workstation remotely from our office.
This 90-day telephone support is available for questions regarding the installation and configuration of the hardware components in your customized system and includes such items as system crashes, faulty components, missing software or hardware or system malfunction.
Our technical staff is available by email, telephone, or fax. Our hours are Monday through Friday, 9:00 AM - 6:00 PM Pacific Standard Time. For in-person visits to our Fremont facility, please schedule an appointment with one of our technicians. Drop-in tech support is not available.
Core Microsystems Tech Support: 510.687.1234 Option 3
E-mail: support@coremicro.com
Fax: 510.687.1188
In addition to the technical support we provide at Core, our manufacturing partners also have valuable information online regarding hardware and software capabilities and troubleshooting options. Here is a sampling of some key resources that may be of immediate help to you:
Matrox Technical Support
Phone: 514.822.6245
E-Mail: support@matrox.com
Online Support: www.matrox.com
User Forum: http://www.matrox.com/video/support/home.cfm
Avid Technical Support
Phone: 800.800.2843
Online Support: http://www.avid.com/support
User Forum: http://www.avid.com/exchange/forums
NewTek Technical Support
Phone: 210.341.8444
E-Mail: tech@newtek.com
Online Support: www.newtek.com
User Forum: http://www.newtek.com/forums
Grass Valley / Canopus Technical Support
Phone: 303.225.7738
E-Mail: support@canopuscorp.com
Online Support: www.canopus.com
User Forum: http://ediusforum.grassvalley.com/forum
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